Is anyone listening?

February 9th, 2006

We, my wife and I, went to Canada for Christmas and the New Year back in December to be with family and friends. Our flights there from Cape Town were pretty good and went smoothly. Coming back to Cape Town on the other hand was a different story.

Our return journey was full of terrible mishaps, disinformation and bad service. We wrote to the airline, Air Canada, about it. It’s been close to a month now. They say they’ll reply within a month. We take it that the month is from receipt of the letter. So if they stick to their word, they should be sending a reply in about 2 weeks. It’ll probably take a week for the letter to get here so we should have some sort of “dis-explanation” about the whole fiasco shortly.

I hope so ’cause I’m not really in the mood to put the letter up here. I’m quite sure that if I send them a little love note telling them that the letter is online for all to see that I’ll get a pretty quick reaction.

So, we wait in anticipation of a good reply. How good, well, we all know how airlines can compensate us. That would be quite nice of them to oblige.

Stay tuned for part 2…

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